Frequently Asked Questions (FAQ)
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Is my order secure?
Yes, all transactions are encrypted and secure. We never store your credit card information.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it. Please contact us quickly via our Contact page.
Delivery
How long does delivery take?
Delivery times vary by destination: 5–10 business days for France & Europe, 7–15 business days for USA, Canada & Australia, and 10–20 business days for the rest of the world.
How do I track my order?
You will receive a tracking number by email as soon as your order is dispatched.
Do you ship internationally?
Yes, we ship worldwide! Available shipping options are displayed during the checkout process.
Returns & Refunds
Can I return a product?
Yes, you have 14 days from receipt to return an unused product in its original packaging. Please see our Return Policy for more details.
Who pays for return shipping?
Return shipping costs are your responsibility, unless the product is defective or we made an error.
How long does a refund take?
Once your return is received and approved, the refund is processed within 14 days to your original payment method.
Products
Are the products guaranteed?
Yes, all our products are covered by the legal conformity guarantee.
Where do your products come from?
We work with carefully selected suppliers known for their quality and reliability.
Are the products new?
Yes, all our products are brand new and in their original packaging.
Contact
How can I reach you?
You can contact us via our Contact page. We typically respond within 24 to 48 hours.
Didn't find the answer to your question?
Don't hesitate to reach out — we'll be happy to help!